One of my favorite stories from The Office is the plot of Season 2, Episode 21, titled “Conflict Resolution.” In the episode, the blundering boss, Michael Scott, wants to show his management skills by resolving workplace disputes. He pulls out his corporate binder full of instructions and spends the entire episode making all the conflicts worse. It is a funny episode because it is so relatable. We have all made well-intended attempts to mend fences with someone, only to make it worse. Busines...…